Pros
Flight benefits and being only a customer service agent, the work is not labor intensive
Cons
You won't get paid a lot so if you have a rich partner, taking time off to use your flight benefits is hard, the supervisors have no idea what half of their employees are doing most of the time so you will either be met with an unfair workload or you can literally walk around the airport for hours before and no one won't notice you're not working. Dome of my co-workers would take naps in the baggage claim office or just disappear for hours at a time. They do not properly train you as well. For two months you watch videos about the job non-stop and that’s your training. After watching hours of videos everyday for two months, they throw you out to work. It's hard to retain all the information from hours of videos, so you'll won't know what you're doing for the first 6 months of working. This is stressful because passengers will get upset, and you can aquire personal fines from the FAA if you screw up too badly. When you ask management for help, they'll tell you that you saw a video on it months ago so they expect you to know how to do your specific task and do it perfectly. There is no support. The management is cold. If there is a delay on a flight, no one is allowed to go home until the flight takes off/lands. You may be at you job hours after you're supposed to clock off. Since this job is toxic, many people are constantly quitting. This means they are constantly under staffed and expect you to juggle many tasks rather you know how to do thise tasks or not. Also, keep track of how much you work. Payroll screws up all the time and pay you for less hours that you work.
