Pros
Some amazing people to work with, good health insurance, employee discount for all the businesses, good training. Managment is very supportive and will help transition into different job opportunities within the company. They will also have your back with unruly guests if they're available.
Cons
High stress environment because of the clientele and call volume. A very corporate atmosphere that makes a not super important job feel like life or death. You're handeling people at their worst (key-board warrior energy) and don't receive the tips/perks that FOH staff do. Working on site in the restaurant can feel quite isolating since you're on the phone 24/7 and it's more difficult to form bonds with the people around you. Your actual "team" is placed elsewhere so there's a lack of reprieve from socializing with your coworkers dealing with the same stessors.