Ok opportunity - Customer Service Representative United Rentals Employee Review

3.0
Jun 16, 2016
Recommend
CEO approval
Business Outlook

Pros

The job is clear cut and simple to perform.

Cons

Very robotic. You are micromanaged and monitored very heavily when it comes to break times. Your performance is heavily based off of how much time you are "available" to take phone calls, so it's difficult to take any time to grab a coffee or even use the toilet.

Explore other reviews about United Rentals

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture, people I work with, company culture 🙌

Cons

There are not any cons

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and a plethora of tools ans support. Company truck for sales reps at $75 per pay period. It’s a very well known company so you get a lot of business from national accounts. If you can get your foot in the door, it’s an experience that’s worth it. No regrets.

Cons

Due to their size and like so many publicly traded companies, there is a huge disconnect on the expectations. My manager did his best but you could tell his bosses were asking for unachievable results. My sales manager was clueless at her role and no sales experience to lead a team. Things she would ask from us were counter productive. Not anything I couldn’t deal with.

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