Poor Management and Customer Service - Sales Representative Univar Solutions Employee Review

3.0
Apr 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Company has good benefits and company car, which you can use as a personal car.

Cons

A lot of people are not happy. Commission is based on growth compared to the previous year, due to this, there is a high turn over rate. Good luck if you lost a million-dollar business out of your control because they'll expect you to make up for it and you won't even get any commission. Motivate your sales reps to actually sell, there is no incentive for a rep to close a million dollar deal if he won't receive any commission. Management, operations, and customer service is a mess at the moment with people constantly leaving, switching roles, and joining. They do not take feedback from reps and customers to make the necessary improvements. If you lost business due to poor customer service or operations messing up your order, good luck getting it back. Management plays favorites and will refuse to help some reps if you're on their bad side.

avatar
Univar Solutions Response
6y
Thanks for promoting our company car program as a ‘Pro’ of working as a Sales Professional at Univar Solutions. Our uncapped incentive commission program is structured in a way to reward our sales professionals for their individual performance against sales targets. Every year we review the program structure to ensure it is competitive to the market and realistic against performance expectations. The Univar Solutions Customer Solutions team is a key part of driving our business and providing elite service to our customers. In addition to facilitating orders for our valued customers, they act as a key point of contact between customers, our sales team, and our supply chain teams. These team members go through extensive product and systems training and are considered true partners with our sales teams and customers. Our Customer Solutions team is currently going through a transformation which will result in significant improvements in effectiveness, efficiency and collaboration, while creating new capabilities and enhanced organizational capacity. Transformation can be challenging, but we are committed to making the necessary improvements for our teams, our business, and our customers. #togetherwewin

Explore other reviews about Univar Solutions

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the job very stable and friendly people

Cons

A little outdated tech systems but doable

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited vacation is a perk.

Cons

The company has serious cultural and leadership issues, particularly around accountability for inappropriate conduct. There have been significant concerns regarding a senior global employee’s behavior, including inappropriate sexual relationships with employees across multiple countries and concerns about misuse of position, influence, and company resources to support his behavior. The fact that these concerns were reportedly allowed to continue raises serious questions about the company’s commitment to "safety". Reporting concerns to HR was not viewed as an effective solution. A workplace cannot maintain trust when employees believe power and position can shield predatory behavior. Employees should also be aware that compensation expectations may not align with reality. Bonuses that employees work toward throughout the year will not be paid out as expected, and communication around these decisions has been unclear and last minute. Overall, leadership has appeared disorganized, unqualified, inconsistent, and lacking direction.

See reviews by: Helpful|Rating|Date|All