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Universal Fidelity

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My experience - Call Center Representative Universal Fidelity Employee Review

1.0
Nov 12, 2021
Recommend
CEO approval
Business Outlook

Pros

It's fairly easy job and the task that you have to do isn't hard at all. Time by goes by very quickly,

Cons

I want to start this off with I am not giving the company a 1 star because of what the company does but how I was treated as a employee. I was only there for two weeks. At this location, it’s mostly all women call center and a male supervisor looking over all of us, so the dynamic is very clear once you get there. I was harassed and taunted by a coworker for a mistake I had made while on the job. Not only was I embarrassed by the fact she not only laughed but mocked me all the way to parking lot about my mistake.I was then, terminated the next day for it. I feel like nothing was done, I feel like she basically got away with getting fired. There are allowed to yell and speak terribly to the clients they are trying to collect money from. There is A LOT of favoritism that goes with working here as well. So if you thinking pursuing this job and you do not like to work in a loud, hostile, and rude environment. Do not seek employment.

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Universal Fidelity Response
3y
UFLP provides a week long paid training program since 1991. The training director was a women during your employment period. The HR director is a women as well for 16+ years. UFLP is a diverse inclusive company.

Explore other reviews about Universal Fidelity

5.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with

Cons

Rude customers often call often

1.0
Sep 27, 2024
Recommend
CEO approval
Business Outlook

Pros

If you work in operations as a regular collections rep, you can get a decent monthly bonus.

Cons

The one single manager will move the monthly bonus goal around to make sure employees don’t bonus too much, as the value is not flat to account for both good and bad months. Zero training guides or help on their current software (implemented at the start of my employment). The team trained each other with no structure, learning through trial and error. The IT guy left a month after I arrived and was never replaced (an office of 40 or so people on very outdated hardware and no on site IT guy for almost 1 year). There is no software for quick communication between coworkers for sharing information in a timely manner, and they highly discourage getting out of your desk. Was never offered a solution to this issue. The actual software used is a nightmare if you aren’t extremely good with computers. I ended up taking much of my own time helping coworkers understand the issues, something management regularly turned a blind eye to. They will randomly make you do call center work for non-debt collection clients. Think customer service type stuff, where there is no money involved and therefore no commission to be made. This is the real clincher and the reason I left. They didn’t apply this to the employees equally. Some were allowed to do only collections EVEN IF THEY WERE OBJECTIVELY PERFORMING WORSE THAN YOU (management posted daily stat sheets publicly). They would rather their good employees make less, than take the time to properly train those struggling with learning how to work with a new client.

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Universal Fidelity Response
1y
Thank you for your input. The IT software being used is a leader in the ARM industry and used by many for government contracts for collections. The manuals for the system were placed on an internal shared drive for all employees to access for additional questions. The software has the capability to message the manager for additional help, the manager also has an open-door policy. There is an onsite IT assistant that is on-site. Many IT resources work remotely across all industries. IT teams can assist remotely with any issues that arise due to the technology they have installed on all computers to monitor activity. We hope that answers some of your concerns.
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