Pros
Universal has friendly staff. That’s all.
Cons
First of all, be honest to your employees. Don’t make promises you won’t grant in the end. They work hard despite of your boring repetitive low paying job. I applied for Junior Account Manager position and I ended up as an Interpreter Scheduler. It sounds easy but it’s not. You have to schedule jobs and convince interpreters to take them which is hard because you pay your interpreters so damn low compare to their other agencies. Second, give your freaking employees a raised. They are the reason why you’re still in the business. And also, give them a chance to grow. Don’t play favorites. Lastly, back off with micromanaging. Your employees are humans not robots. Who likes being watched on cameras around you when you’re working? Who likes being watched their activities on their computers like they’re not freaking doing their jobs? That only shows you don’t trust them enough. Also, don’t be so strict with time. You promised flexible schedules to your new hires only when you need them the most. When they’re about to leave you you will make promises but if they chose to stay they’ll just rot in their position for good because they’re doing great. Which leaves them no opportunities.