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Universal Language Service

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Micro Management and Lack of Communication - Sign Language Interpreter Universal Language Service Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Initial manager was great - communicative and proactive, but then they left after about 6 weeks. Some in IT department are solid.

Cons

Micromanagement to the extreme They don't know their own product/software and the limitations thereof, are easily confused by technology They say things are in a handbook, but aren't They don't want team members talking to one another, but don't provide information to the whole group at the same time They remote into your device without warning or a heads up They make it a hassle to use accumulated PTO and sick time, but don't pay out when leaving the company They likely falsify time cards They over-recruit then cut people to a PRN position Low pay, not near industry standard They don't educate the client/end user on how to use the software

Explore other reviews about Universal Language Service

5.0
Jul 26, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was honored to have the opportunity to work with the Contact Center Operation Team. And it was an extremely phenomenal experience how the team showcased their strength, talents, and Team-First mindset. The leadership provides extraordinary support continuously with open communication. I'm glad to see that the company is growing and expanding rapidly with more upcoming platforms to service the community!

Cons

Not any at this moment.

1.0
Dec 29, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The office and working conditions are quite nice

Cons

This company is so backwards in how they run things. If you want to be manipulated, gaslit and blamed for everything this company probably for you. Everything promised in the position description and throughout the interview process will be turned on its head once you accept a job here. Most employees are actually miserable biding their time. That, or they've been there long enough that they become part of the toxic culture and benefit from those beneath them suffering.

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