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University Health System

Engaged Employer

Customer Service Representative - Customer Service Representative University Health System Employee Review

5.0
Aug 25, 2016
Recommend
CEO approval
Business Outlook

Pros

The great hours and working with the staff that were very team oriented guided by great leaders. I would recommend for anyone moving to the San Antonio area to apply there.

Cons

There were no cons. I loved working there. I enjoyed learning new things and meeting new people everyday. Oh maybe one con that the hospital is expansive, but I see that as the benefit be be able to help people in need

Explore other reviews about University Health System

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great nurse residency program and very happy with leadership

Cons

Parking garage gets full fast

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University Health System Response
6d
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with our nurse residency program and feel supported by leadership. Creating a strong foundation for new nurses is important to our mission and to the care we provide our community. We also understand how frustrating it can be when the parking garage fills quickly. Your feedback is helpful as we continue looking for ways to support our team members’ day-to-day experience.
2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits, consistent hours and work, holiday pay. Great co-workers but the leads were more approachable than upper management.

Cons

It's a lot of who you know and not what you know. There is a lot of hand waving with any issues you bring up and management may target you for any small reason. Beware of Management, they can go on a power trip. One or more members of upper management can block progress if you ever plan on moving out of the department. Pay is behind the times and your reviews will never match your output. Manager is not approachable but wants you to go to them before you tell anyone else. If you see something, you're better off either not saying anything or reporting it anonymously. Very political, lots of favoritism.

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University Health System Response
6d
Thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear the benefits, hospital coverage and relationships with caring coworkers were meaningful parts of your time with University Health. Team members who support one another and stay focused on patients make a real difference every day. We also take your concerns about leadership, fairness, communication and advancement seriously. A professional work environment depends on trust, consistency and clear expectations, and team members should feel that internal opportunities are handled with transparency and follow-up. Your comments point to several areas that deserve attention, and we appreciate the thought you put into sharing them. If you would like to provide additional details, Human Resources is available to receive that feedback.
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