No Morals? No Ethics? NO PROBLEM! - Customer Service Representative Upper Deck Employee Review

1.0
Sep 6, 2020
Recommend
CEO approval
Business Outlook

Pros

- Activities committee planned some fun events. - Neat memorabilia and decor - Nicer facilities than previously occupied - UD has some fun licenses to work with - There are some genuinely nice and caring people working here, but they are not part of any decision making process - Employee bonuses are neat if you are a collector

Cons

This company is the brain child of an ethically compromised accountant as an excuse to print his own bankrupt artificial currency. - Preys on children and childlike addict adults. They are no better than the drug dealer on the corner - The company is highly compartmentalized. This allows the company to hide their unethical and occasional illegal practices from the majority of their employees. - Low pay, and low reward for completing critical tasks - Toxic environment - The UD 5 step authentication process is a sham. Poor record keeping does not allow the company to authenticate their own issued holograms. AAA, AAF, AAG, hologram records are mostly lost. There is no way to confirm authenticity to customers. CS employees must stick to a script to avoid revealing to customers that these records are forever lost and must be re-authenticated by a 3rd party. - Athlete relations department issues redemption cards for autograph cards that they have no intention of completing. These cards will be substituted for cards not packed out in product from previous sets. This is essentially a check kiting scam. - Product managers manipulate the amount of specific cards in products to artificially raise their value. For example A Future Watch Autograph card #'d to 999 may only see 230 of the card released in a product. This scarcity creates an artificial market value. Once Beckett has valued the card at a high value, UD customer service will flood the market with these high valued cards as redemption replacements. This causes the actual card value to plummet due to a sudden influx of availability. - The actual ratios of "hit" cards in their product do not always reflect what is printed on the packaging. This is typically most true of autograph cards that were not completed in time for packout in products such as Series 1 and Series 2 that do not implement redemption cards.

Explore other reviews about Upper Deck

5.0
Aug 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Really great work atmosphere and wonderful people to work with

Cons

I had no issues while I was there

3.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great team members - Laid back management - Understanding & reasonable managers - Community within my team, but lacks throughout the company as a whole

Cons

- High volume work load - Unrealistic deadlines - Dates constantly shifting - Lack of consistent onboarding training - Unrealistic expectations in some aspects

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