It's a start-up with a lot of heart! - Anonymous employee UserTesting Employee Review

5.0
Nov 27, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing group of very smart, very kind, very friendly coworkers; not surprisingly, the company culture is excellent; there's commitment to world-class service from the top down and bottom up; project ownership is a common thread here, as people like to take on projects and own them instead of constantly passing the buck; we like to get things done and have fun doing it!

Cons

Sometimes we run out of snacks in the break room and it's sad, but something that you can curb by bringing your own personal snack stash; there's a strong desire for work-life balance but it really is rather imbalanced at the time (working weekends is not unheard of, even though we don't brag about it)

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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