Great Company to Work For But Room For Improvements - Sales UserTesting Employee Review

3.0
Jan 29, 2016
Recommend
CEO approval
Business Outlook

Pros

UserTesting has a great culture- the people are nice, fun, friendly and everyone is very willing to help each other out. There are typical startup perks like free lunches, booze, snacks and casual attire. The product itself is innovative with not a lot of direct competition. From a selling standpoint, the job stays interesting because the product is versatile across many different industries so you are always talking to different companies in different spaces.

Cons

-office is far from bart stops -disorganization (salesforce needs to be cleaned up, people have been switched to different teams, quality of leads)

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

See reviews by: Helpful|Rating|Date|All