AVOID LIKE THE PLAGUE - Account Executive UserTesting Employee Review

1.0
Jun 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Nope, can’t think of any

Cons

Do not consider working here — not even as a last resort. The environment is toxic, and everyone is in survival mode. Sales leadership is a mix of inexperience, ego, and delusion. There’s no real strategy — just chaotic reactions and empty slogans. Don’t count on earning commission; the comp plan is one of the worst I’ve encountered, designed more to protect the company than reward the team. Morale is at rock bottom. Collaboration is nonexistent — it’s every person for themselves. After multiple rounds of layoffs, the few who remain are just going through the motions. It wasn’t always like this. Pre-merger, the culture had promise. But once the private equity circus took over, everything went downhill fast.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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