People? Amazing! Leadership? Needs work - Sales UserTesting Employee Review

3.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

A strong sense of camaraderie and supportive teamwork is a major highlight. Many long-tenured employees express that the team environment is a key reason for their longevity at the company. The paid time off policy is generous, and management is generally supportive of employees who need to take time for personal or medical emergencies. The management team often serves as a buffer between staff and senior leadership, which is a testament to their dedication to their direct reports. There are opportunities for professional growth and learning within the organization.

Cons

Senior leadership has a tendency to prioritize immediate results, which has led to frequent organizational changes, including team re-alignments, changes to sales territories, and staff reductions. There is a lack of consistency in company-wide policies and strategic direction. The company's structure has changed several times in recent history. Compensation, particularly within the sales department, is not competitive with current market rates. Leadership diversity appears to be an area for improvement. While there are procedures for reporting unprofessional conduct, the follow-through and resolution from human resources seem to be inconsistent.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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