Convinced me to change careers - Entry Level Coder VCA Employee Review

3.0
Jan 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Encourage continued education and advancement with additional available training and CE credits. Pay was better than most in the area offered (however that is only because most local hospitals paid below average).

Cons

They began pushing heavily on unnecessary "Care Club" plans for all clients causing significant strain on treating patients as we went from spending 90% of an exam with the patient to spending more than half of the time explaining different "treatment plans" (estimates) with the client. At times the job is more marketing than medicine. Focus on money over the best medicine. There was always demand to increase how many patients are in hospital while disregarding capability of hospital based on staffing, resulting in several instances of unsafe conditions for patients and employees. Management was poorly organized and ill prepared. This may have likely been a local issue for the Southeast region, as I have heard better from the Western and Midwestern region of the US.

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VCA Response
3y
Thank you for this feedback. We're sorry to hear about some of these experiences and we want to know more. When you are able, please reach out to us at EmployeeConcerns@vvca.com with more details. We are here to help.

Explore other reviews about VCA

5.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
2w
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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