Supportive leadership in a fast-paced, rewarding environment - Customer Service Representative (CSR) VEG ER for Pets Employee Review

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong leadership from upper management through assistant managers. Leadership is approachable, encouraging, and consistently recognizes hard work. The team environment is supportive, and there are opportunities to learn and grow in a fast-paced setting. Management genuinely cares about both employees and patient care.

Cons

The environment is very fast-paced, which can be an adjustment for some. At times, additional structure in training and communication could be helpful during especially busy shifts.

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VEG ER for Pets Response
5mo
Thank you so much for sharing this thoughtful review and for the many years you dedicated to VEG. It means a lot to hear that you found leadership to be approachable, supportive, and attentive to both VEGgies' well-being and patient care. We also appreciate your feedback around the pace of your work environment, as it helps us continue strengthening how we support our teams as we grow. Thank you again for being part of VEG; we wish you continued success wherever your path leads next.

Explore other reviews about VEG ER for Pets

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, great benefits, amazing work culture

Cons

High stress roles, hours include nights, weekends, and holidays

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Clients get to stay with their pets-this is so beneficial for helping the patients feel reassured and comforted during their stay.

Cons

The work ethic of the support staff is deplorable. There is chronic laziness throughout the staff (except for a few staff members who consistently work hard). VEG is known for hiring really young DVMs, and although they complete the 1 yr NERD program, many come out unprepared, are practicing medicine without continued mentorship, make grave medical errors, misdiagnose, and are incompetent surgeons.

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