May 22, 2025
VISEO Response
11moThank you for taking the time to share your feedback. At VISEO, we take all comments seriously—whether positive or critical—as they help us reflect, improve, and grow as an organization.
That said, we find it important to highlight a contradiction: it is unusual for someone who claims to be deeply dissatisfied across so many areas to remain with the company for over five years. Furthermore, the review contains numerous false and defamatory allegations that misrepresent both individual and companies' practices. We are currently reviewing this matter and will be taking appropriate steps with Glassdoor to request an investigation into the content and its compliance with their platform guidelines.
Meanwhile we would like to address the points raised in your review:
1. Legal Compliance and Ethics
VISEO strictly adheres to all local labor laws and regulations. Allegations of unlawful or unethical practices are taken seriously and thoroughly investigated when reported through the appropriate channels. We would also like to clarify that the company has only had a marginal number of labor-related cases in the Philippines—all of which have been closed. Importantly, VISEO has never been condemned or flagged by the Department of Labor and Employment (DOLE) for any unfair labor practices.
We encourage any current or former employee with specific concerns to use our confidential alert line, which is open to both internal and external parties, to ensure that all voices are heard and appropriate actions can be taken.
2. HR Support and Professionalism
We are particularly concerned by the defamatory remarks directed at our HR team in the Philippines. These claims are not only inaccurate but unfairly target a dedicated professional who has consistently acted with integrity, empathy, and professionalism. Despite the serious accusations made, we have not received any formal complaints through our internal grievance channels, alert line, or direct feedback mechanisms.
Our HR team, though small, is fully qualified and committed to supporting all employees fairly. We continue to invest in their development to ensure they are equipped to serve our people effectively and uphold our values.
3. Project Transitions and Talent Retention
We understand that transitions between projects can be challenging. Our goal is always to retain and redeploy talent wherever possible. We are actively working to improve our internal mobility processes to better support employees during these periods. Performance Improvement Plans (PIPs) are not used as punitive tools but are designed to provide structured support and clear expectations to help employees succeed.
4. Recognition and Compensation
We understand the importance of fair and meaningful recognition. The figures mentioned in the review do not reflect our actual compensation practices. Each year, VISEO validates a global increment envelope that is well above the percentages stated. These increments are distributed across teams based on several factors, including individual performance, expertise development, ability to manage complex scopes, leadership responsibilities, and client or project impact.
Promotions at VISEO are not just titles—they reflect increased responsibilities and are aligned with our career development framework. We continuously review and refine our performance and reward systems to ensure they remain equitable, motivating, and aligned with our values.
5. Learning and Development
Learning is a core pillar of our culture. While some teams may have more structured programs, we are actively expanding access to training and development opportunities across all departments to ensure everyone has the chance to grow.
6. Leadership and Transparency
We are committed to fostering a culture of transparency, accountability, and open communication. While we acknowledge that we may not always get everything right, we are continuously working to improve how we lead and engage with our teams.
We remain open to constructive feedback and are committed to creating a respectful, inclusive, and supportive workplace for all. If there are specific concerns that were not addressed through internal channels, we encourage you to reach out via our alert line so we can take appropriate action.