Ok for a few, but not a good work/life balance - Tour Agent Vacations To Go Employee Review

2.0
Jul 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Low pressure from management Good co-workers Huge discounts on trips all over the world No cold calling, working only incoming leads

Cons

You will not make decent money working only your regular hours. Must work at least 55+ hours a week for decent money. Customer service goals and not obtainable. To earn good money you must neglect customer service and you can not spend time helping people who are not ready to book. 100% commission. Takes about 2-3 years to get a decent schedule. Company does not allow you to keep gift cards that the operators send you as an award. Small mistakes can cause big problems and come directly out of your pay.

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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