Good company to make a lot of money - Customer Service Manager Vacations To Go Employee Review

5.0
Apr 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Travel agents can make a lot of money if they work more than 40 hours a week, no cold calling which is a plus for inside sales

Cons

If you are not a top performer, you will never get a hello from upper management or any encouragement. The top performers don't need encouragement, it is the agent who is almost there , who need a little pat on the back

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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