Some great employees but a toxic company culture - Anonymous employee Vacations To Go Employee Review

2.0
Sep 21, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are some great people who work here, so if you're on a team with a good manager it can be a very rewarding experience. They only promote from within so there are growth opportunities and reasons to stay loyal to the company.

Cons

Unfortunately, COVID-19 is still a big issue so it's hard to have a positive outlook for the company at the moment. They are also not very flexible - this is a job that can 100% be done from home yet everyone was forced to come back into the office in July 2020 (no that's not a typo - 2020, not 2021.) Not only did this seem irresponsible but it also showed a complete lack of regard for the health, safety, and well-being of the employees, especially those with underlying health issues or small children. Depending on your department or team, favoritism can play a bigger role in promotions than actual merit, and it's an issue that goes up to the CEO, Alan Fox. It's a badly-kept secret that he's promoted some women based on who he finds attractive (or in at least one case, who he has had an inappropriate relationship with) and he has been known to make lewd comments to women at holiday parties and flirt at the office. I have never heard of any other C-level executive engaging in this behavior, so it seems to be a problem with just him. Unfortunately though, he's ultimately the face of the company.

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Vacations To Go Response
4y
We appreciate your feedback. COVID has been an unprecedented event and like many industries around the world, the travel industry was hit hard. That said, cruises are sailing again and passengers are ready to live out their long-overdue desire to vacation! Our inability to answer all customer incoming calls is a testament to that! When employees were asked to return to the office, we allowed anyone with underlying health concerns, or who were caring for adults or children to continue working from home. Currently, about half of our employees still work from home full time. In the office, masks are required when away from your desk, and all desk assignments are spaced out to satisfy social distancing protocols set forth by the CDC. Additionally, we now offer all employees with at least 6 months of tenure the opportunity to work a hybrid schedule, working both from home and in the office. This allows us to return to the culture and camaraderie we are known for, while still offering the flexibility and convenience of working from home. Favoritism of any kind never plays a role in promotions at Vacations To Go. We are proud of our management team, and we promote employees based on their hard work and the feedback of multiple members of management and upper management. Alan Fox founded Vacations To Go over 35 years ago, has a 95% approval rating on Glassdoor, and is well-respected among employees and his industry peers alike. That said, our human resources department treats all claims of inappropriate behavior very seriously, no matter who the offending party is. While we have not been made aware of any incidents at this time, HR has an open-door policy. If there is ever a situation that makes anyone uncomfortable in any way from an employee on any level, we highly encourage the employee to step forward so the situation can be properly investigated and addressed. Thank you for your many years of service and dedication to Vacations To Go and your customers. We’re happy to discuss any additional concerns you may have.

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Jun 30, 2026
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Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
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Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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