Great Company, not so great customers. - Travel Agent Vacations To Go Employee Review

4.0
Sep 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexibility, good money, great managers, great work life balance.

Cons

Customers will lie, give bad reviews for their own mistakes. Customer satisfaction metrics can wreck your metrics even if you do a stellar job.

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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