No a understanding company - Travel Agent Vacations To Go Employee Review

1.0
Dec 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote work is good an autonomy with little oversight.

Cons

I worked with Vacations To Go for 2 years and in those 2 years I was written up twice. Once for the month my father died my sales were low and the second my brother passed and my sales were low. I was fired after the second write up. I have had racial thing slung around me with those seeing no consequences but for my family to pass away and have no leniency to that situation is not a company I can respect or recommend.

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Vacations To Go Response
1y
Thank you for sharing your feedback. At Vacations To Go, we are committed to supporting our team members, especially during difficult times, while maintaining a fair and productive work environment. We understand that personal loss can significantly impact performance and well-being, and we have a bereavement policy in place to help employees during these times. In your case, we extended bereavement leave beyond our standard policies to provide additional support. After your return, we also offered further accommodations, including FMLA leave, to give you the necessary time to recover. Unfortunately, while we offered these options, they were not utilized. During this time, your manager kept in regular contact, offering support, coaching, and guidance, while addressing performance concerns. We issued multiple warnings about performance requirements, and we made the decision to part ways only after extensive discussions and a sustained lack of sales performance. Regarding the racial incident you mentioned, as soon as it was reported, HR conducted a thorough investigation and implemented appropriate consequences. We take such matters very seriously and strive to foster an inclusive and respectful workplace for everyone. We value your feedback as it helps us improve. While we regret the circumstances surrounding this situation, we remain focused on balancing compassion and the responsibilities required for our team and business success.

Explore other reviews about Vacations To Go

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great money, work environment, and management

Cons

Long night shifts and strict metrics

1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home, and uncapped commission

Cons

Out of touch responses to any negative review. Rigid adherence to how things have been operating, and unable or unwilling to consider suggestions that would actually improve the relationship between company and agents. Surveys use a non-standard metric, just because it's what Alan wants, despite standard surveys (CSAT/NPS) being available.

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