While growth is great sometimes I feel that upper management focuses on new revenue opportunities while operations and sales have struggled with maintaining our core service through this rapid expansion. Staffing also presents a challenge as this is a physical job and is not for everyone. When we are short staffed we are usually delayed in getting new associates to work due to the very long time it takes to get them out of background. Field support is often missing and for those District Managers that might be new to this type of role the training program does little to set them up for success. The mentorship program lacks any real accountability on the mentor.