Felt like the team leaders treated associates like children. Many were children themselves. - Client Relations Associate Vanguard Employee Review

3.0
Sep 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Training good for the most part, great food service at many buildings (when you could get there), proprietary computer systems reasonably easy to learn, OK to be on internet between calls, job performance (call quality) system attempts to be objective.

Cons

Team leaders immature, inexperienced outside of VG, and seemed to "drink the Kool-Aid", advancement opportunities few and far between, very regimented day on phones, many people seemed full of themselves no matter their place in the organization, made a big deal regarding their diversity, which to me means that they really don't have much.

Explore other reviews about Vanguard

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Large firm so great to get exposure to different groups.

Cons

Nothing that comes to mind, great place to start and end career.

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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