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      Vanguard

      Engaged Employer

      Vanguard reviews

      Service recovery - Customer Service Representative Vanguard Employee Review

      1.0
      Mar 19, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a first rate company. Client focus and employee focus, wanting the best for all.

      Cons

      In the later years the company cared less about the employees and the service suffered because of it. Vanguard can't keep up with the demands of clients and seems like they don't really care. Management seems to promote inexperienced people who don't know how to manage. Inept people in management positions who don't have that real care about clients.

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      3.0
      Jun 3, 2026
      Client representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome coworkers for young professionals. Paid licensing for a few months.

      Cons

      Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

      4
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