Pros
1. Coworkers overall friendly and genuine 2. You'll talk to a lot of different clients and have wide variety of client experiences 3. Paid Series 7/63 training 4. Acceptable ancillary benefits like PTO and a gym on campus
Cons
1. "37.5 hour work week" = you don't get paid for an hour lunch. Enjoy working like you are in retail or in an internship. Better hours than other jobs but don't fall for the gimmick. 2. No transparency. Textbook definition of passive-aggressive: management avoids confrontation but talks behind your back. Will hint at problems, not actually tell you how to improve. 3. Internal hires are on whims not on actual experience or networking (see #2 about non-helpful feedback on why you might get passed up for promotion.) 4. Becoming obsessed with metrics. Clients come second when you are chasing numbers. 5. The epitome of red-tape, nonsense bureaucracy -- many rules/policies based on wishes and dreams, not reality. Be ready to follow rules that frustrate clients needlessly in the name of 'security.' Even though we live in 2017 and there are better ways to be secure. 6. The pay is beyond a joke. Bonuses and raises are pitiful. 7. Clients are catching on to the decrease in quality and management support. Expect a ton of negative interactions. 8. Most of the technology systems are outdated, crash for no reason (I've seen 4 servers issues in one year) and are pointlessly complex for both clients and crew. 9. Get ready to rip through calls all day, every day. That's all you'll do. Don't listen to HR who will tell you about 'projects' or other opportunities.