Great starter role - Flagship Client Service Specialist Vanguard Employee Review

4.0
Feb 13, 2018
Recommend
CEO approval
Business Outlook

Pros

This role allows you to gain first-hand experience in managing client relationships, providing investment guidance to help clients find financial success, and building investment acumen. Another plus is that you get to work for and represent a first-class company. Clients appreciate the Vanguard brand, and you know you don't have to sell the investment philosophy.

Cons

Clearly, in customer relations at such a large company, you are tied to the phones. You have to know this going into the role. The real downside is that there is no breakup in your day-to-day; no side projects, no real opportunity to work on other initiatives.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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