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      Vanguard

      Engaged Employer

      Vanguard reviews

      Nothing but a customer service call center - Client Relationship Specialist Vanguard Employee Review

      2.0
      Jul 24, 2018
      Client relationship specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Abundance and flexibility of PTO Friendly co-workers Decent benefits package

      Cons

      Management floats false ideas of advancement opportunites to incentivise people to stay because turn over rate is upwards of 70%, just leading to false promises and more people leaving the company. The role is pitched as a vital resource for clients to receive investment assistance. In reality 95% of the job is getting yelled at for things that are not your fault to begin with and resetting online passwords for elderly people. Micromanagement is out of control. Every second of every day is accounted for and you are expected to follow your outlined schedule down to the second each day, and management is constantly watching your every move.

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      3.0
      Jun 3, 2026
      Client representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome coworkers for young professionals. Paid licensing for a few months.

      Cons

      Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

      4
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