Work way too hard for way to little - Problem Resolution Associate Vanguard Employee Review

2.0
Dec 7, 2012
Recommend
CEO approval
Business Outlook

Pros

- Lots of PTO available right away. - Decent company culture - Relatively relaxed work environment

Cons

-In Arizona, if you are a white male, your career path is quite short. The office is set on ensuring it's gender diversity is very high in Scottsdale. -Management won't make decisions. I don't know if they are afraid or unable, but everything requires approval from someone higher than the person you're talking to. -Painfully bad technology. Improvements are being made, but the improvements bring Vanguard into the 2000s, not into the future. - High retention of incompetent staff. No one ever gets fired for performance, so if you aren't being grossly unprofessional, you won't lose your job. -Poor salary for the industry. -For those who take pride in their job, Service Recovery is outlandishly stressful. Nightmares about work should not be a department reality.

Explore other reviews about Vanguard

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good balance and early career development

Cons

Minimal cons to be considered

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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