Excellent employee community, amazing training, poor pay - Customer Service Associate - Investment Professional Vanguard Employee Review

3.0
Feb 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Co-workers are great, work life balance really good, start off with plenty of time off, provide excellent benefits: health and continuing education. Can help with jump starting career

Cons

Poor pay - a known fact, takes years to move up within company, glass cleaning within co for many roles, average tenure is approximately 10 yrs., very slow adopters of new technology, no incentive to produce internal change.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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