Its a Call Center If they tell you it's anything eles its a trap - Client Relationship Associate Vanguard Employee Review

2.0
May 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Job stability, Great for a call center

Cons

Where do I start: A recruiter will straight up lie to you about the position to get you in the door. I was told this was a hybrid project role. I assure you it is not. This is a call center role if anyone describes it as anything else they are lying. Pretty much almost all position you can hope to be promoted too is phone roles similar to what you will be doing in this role. The best way I figure to describe my experience at Vanguard is a mixture of high school and Walmart put together masquerading as a brokerage firm. Not for anyone who detests micromanaging your whole day is recorded. Not to say that is is absolutely your time here will be completely terrible, whoever yo get as a team leader ultimately will determine how things go. Trust me some people will get team leaders who will go to bat to make sure their vanguard experience is better than others. Turnover is high

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Large firm so great to get exposure to different groups.

Cons

Nothing that comes to mind, great place to start and end career.

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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