Keep Your Head Down. Don't Expect Management to Care. - Anonymous employee Vanguard Employee Review

3.0
Jul 4, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great team mates and benefits. Salary isn't too bad.

Cons

Company is all about getting their expense ration down to .10. Client service doesn't matter anymore. It's all about the numbers. Managment only cares about the number of seconds you spend on a call. Mr Bogle would not approve.

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3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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