Pros
37.5 work week, a 401K retirement plan and after 3 years a work shift that allows me to spend time with my wife and children
Cons
You'll find stats driven by a division called the CONN. Vanguard is crafty in approaching their "no's" to scheduling time off or required trainings in a good cop, bad cop fashion. Every 15 minute or 30 minute interval of the entire day has a quotient associated with it. If you know anyone who has phoned Vanguard anytime recently, they'll tell you they've waited around 20-30 minutes to get through to someone. We have been understaffed for a longtime. Upper Mgmts approach is to work faster. So they grade something called "AHT" (Average handle time) as well as other drivers--that they feel lead to YOUR issue for not handling calls fast enough. If you work on the phone, you'll find that the pace is relentless. Go to use the restroom when management is staing at the "INOVA" (shows calls holding and such) boards, you'll hear about it during a one-on-one. This gets labeled as a infraction to "managing oneself" . An event like this stays with you for your annual review. The company always has a massive push to increase "engagement" after a large Gallup poll. Every year , the summary is negative overall as employees feel undervalued an unappreciated, so as a team member you are now assigned to figure ways to make the company look better.