The Phone Assembly Line - Brokerage Associate Vanguard Employee Review

3.0
Jan 16, 2020
Recommend
CEO approval
Business Outlook

Pros

-Financial Industry with a moderate amount of useful skills- -Lots of great personal knowledge (when in the right departments)- -Strong investment philosophy that has stood the test of time and the rest of the industry is starting to see the light- -High Job Security- -Solid retirement benefits 4% match after 1 year fully vested, 10% employer contribution with 2-6 year annual 20% vest- -Recent Graduate environment- -Great people on your personal teams- -Your manager (TL) will make/break your experience, thankfully I have been lucky- -Have the opportunity to really help people out with the right situation, but you being willing to put the client before your own metrics- -Employee feedback has improved since NWOW

Cons

-EXTREMELY metrics-driven, as someone who truly wants to help clients and enjoys speaking with clients (when they are not complaining which is ~10%, the other 90% are great) the metrics are extremely constraining on how much you can do for clients. There is minimal to no emphasis on actually making a difference in someone's financial future (at least for self-managed clients), and it is all about having yours 'numbers' meet expectations, and NWOW has only made it worse. - -Cross-Department communication is non-existent, changes will occasionally be communicated with you, it is primarily up to you to notice by email (which you are granted no time to check and your metrics are extremely restrictive to allow for time)- -Calls are nearly always back to back, not getting a call the second you hit "auto in" will be shocking if you are ever lucky enough to experience this- -Promotions are fairly sparse and candidates chosen are largely based on an over-emphasized 30 minute interview with 3-4 questions requiring "star" format answers, rather than job performance, talent level, qualifications, and ambition- -Outdated Systems-

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Large firm so great to get exposure to different groups.

Cons

Nothing that comes to mind, great place to start and end career.

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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