Call center work with little variety or options to get off the phone - Client Relationship Associate Vanguard Employee Review

2.0
Jun 11, 2020
Recommend
CEO approval
Business Outlook

Pros

37.5 hour work week, 40 hours during tax season typically. Unless they call half-hour lunches or you get stuck on a call at the end of your shift.

Cons

Grueling back to back calls all day, little to no training, constantly dealing with dysfunctional systems, incompetent co-workers, and silly management focus on metrics

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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