Client Relationship Specialist - Client Relationship Specialist Vanguard Employee Review

2.0
Jun 30, 2014
Recommend
CEO approval
Business Outlook

Pros

There are many nice perks and benefits from working at the Malvern campus including a great cafeteria, auto maintenance, discounts to area businesses etc as well as an insulated very nice campus.

Cons

I don't believe that there was a full and complete disclosure regarding the licensing requirement. Yes they did mention upfront that it was conditional for employment but they also downplayed the intensity, difficulty and finality of it. In the interview process they stated it was no big deal and that most of the people "scored in the 90's" for the series 7 exam. In reality a great number of people struggled to barely pass. The reality was that the majority of the preparation was home study, the licensing formal prep once you got there was completely ineffective. My advice: Score what you need to score (high 80's/low 90's) before you set foot on the campus for your first day of work via the Kaplan study material or immediately start looking for another job. They will fire you if you do not pass no matter if you moved across the country, don't have another job lined up or any other immediate prospects whatsoever. If that happens your U4 is also "dirtied" and you will have no other real chance in financial services. No doubt that perhaps it wasn't the career for me (for all those who will say I hold ultimate responsibility). I don't disagree but I think Vanguard has a responsibility to do pre-aptitude screening and testing to check for the probability as to whether someone would be successful in this field and be able to pass the mandatory licensing. Merrill Lynch for one does that even before selling someone on a career there. I believe it is Vanguard's ethical responsibility to have full transparency before people make major life changes for nothing more really than a possibility. While I was there I also saw whole departments (processing for one) have to secure the Series 63 license before losing their jobs. In my training class there were people who had worked with the company for over 20 years and who were now forced to pass the licensing in 3 tries or they would be let go. The company was not willing to move them elsewhere. It was obvious that they needed more personalized attention to focus on their weaknesses in order to pass. It was also clear that they were in danger of losing the benefits of years of service. I liked the idea of Vanguard as a whole but found many inconsistencies within from the image I had always admired from the outside.

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5.0
Jul 8, 2026
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CEO approval
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Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

3.0
Jun 3, 2026
Recommend
CEO approval
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Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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