Pros
Good PTO if you can last long term. Paycheck every 2 weeks.
Cons
Where to begin. Poor software that causes not only clients but crew pain. Low pay compared to industry standard. Don’t believe what HR tells you. Constant changes from management without consulting the people that talk to the clients, the crew. Partnership payments going down while AUM continue to rise. Back to back calls. Constantly having to take overflow calls from other departments due to call volumes. And no mention of a pay raise other than the 2 percent raise at year end which does not meet inflation. Extremely long wait times for clients and crew. Sometimes well over 2 hours. And management seems to act surprised when the Philadelphia Inquirer writes a bad article, which is true. I’ve been at Vanguard for over 10 years. This is not the Vanguard I fell in love with. Only way things will change is if clients and crew start leaving in high numbers.