Pros
401(k) is hard to beat HSA is pretty generous and is about to get better with the match Decent amount of PTO (but there's a catch) Work-Life Balance. If you're not in a salaried role, you do get to hang it up once you're done for the day.
Cons
The pay. You will make on average about $10K less than doing the same role elsewhere. You're told that the benefits make up for the lower pay despite the fact that they tried to take away the retirees' healthcare from them with only a day's notice. Technology. Website, internal systems, phones, etc. will go down frequently and cause a surge in calls, emails, etc. Clients will contact you saying over and over certain parts of the website don't work for them and all you can do is tell them to try a different browser. Remote opportunities. You're told that you "have" to be back in the office for a variety of reasons such as "regulations" and "it's good for networking and career growth." Meanwhile our competitors are offering fully remote positions or more generous hybrid models. No sick leave. Feeling bad and need to call out? Had an emergency? Unfortunate, but there's no sick leave (unless you're in AZ where it's a state law). It's coming out of your PTO bank, and it's gonna be an "occurrence." Better not get too many of those.