Pros
Not many at all, it was nice to get licensed and have Vanguard pay for them and help you study.
Cons
Where do I start?? First of all if you like being lied to by management this is your role! I was told before I accepted my offer I could post out to other jobs within the company a year after my hire date...6 months later I find out that is not true at all, and Vanguard has an "apprenticeship program" that is mandatory and pushes back the time to apply to at least 2 years at the minimum. Also they lie about the job description when interviewing, don't let them lead you down the wrong path, this job is a call center job where you sit in a cubical for 8 hours a day and speak with angry, incompetent customers who can't even log into their accounts. Pay is so far below industry average its not even worth explaining it. I got a $800 raise from 2021-2022 which equates to about $15 per week. They lie about you getting to pick which department you go into, I wanted to go into investments but I had no option to pick and basically signed away my next year and a half to go to "onboarding" which is helping clients set up accounts (but the computer system doesnt even work) Vanguard being the 2nd highest company for assets under management, you would think they have great technology and systems..which is the total opposite of the truth. The technology is so bad that I frequently experience 3+ customers each day yelling at me unable to log into their accounts, I also struggle to create accounts for new clients because their systems dont work which is my whole job. If you are getting into this role to move up in the company and get out of the phone role dont even bother sticking around, they trap you in the phone role because they are so understaffed its funny. If you are still considering this role after reading this, good luck. Every day at work I have my work application pulled up on one screen and Linked In on the other to try and get out of Vanguard ASAP. Also they lie to you about the hours you work, I work from 930-630 which is brutal. The training is also terrible, they assigned our trainers to my onboarding group the day before training started, and the trainers had never led a class before. They just read directly off a powerpoint the whole time and showed absolutely no enthusiasm. I graduated college with a finance degree with a 3.7 GPA looking to grow my career and feel as if i have wasted almost a year.