Pros
Vanguard is an outstanding investment firm. Their investment products are excellent and their fees are low. If you are willing to fit into their culture and go along with the program, they offer great job security, decent salary, and nice benefits.
Cons
In part, Vanguard is a victim of its own growth and the strength of the market in recent years. Despite the company expansion, the firm insists on maintaining or lowering its expenses. As the workload increases, the company is having a very difficult time in recent years keeping up with the demand and running its operations efficiently. They are understaffed, the training of new employees is subpar, the lines of communication are awful, and for a firm of its size, the technology is terrible. Despite these flaws, the company maintains a constant atmosphere that nothing is ever wrong, that management hardly ever makes any mistakes, and that the business environment within the organization is only ever "improving" rather than recognizing there are serious gaps in the quality of its systems, processes, and service. This all contributes to very difficult and stressful working conditions for which nobody in the company wants to take any accountability for or take the necessary measures to improve for the betterment of its employees and clients.