Not what it used to be - Customer Service Representative Vanguard Employee Review

Users say... "Great benefits for medical vison and dental" "I’ve always felt supported by my managers and they’ve all encouraged a good work/life balance." "It has a laid back atmosphere and the people that I work with are great." "Great culture and ethics" "Licenses and training is good" 

Users say... "Pay is low for simular roles elsewhere and they try to sell you on how the market is to get a bonus." "The only downside is the low salary and it is harder to move up the ladder." "Managers have no choice but to drink the koolaid and play along or they are gone." "Crew engagement is spiraling out of control and senior leadership seems to be apathetic with understanding why." "At times there is a disconnect between upper management and mid to senior level views."