Good - Customer Service Representative Vanguard Employee Review

4.0
Dec 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Great office relationships, kind and understanding bosses, opportunities to grow and move up, encouraging workplace, some benefits

Cons

If not a licensed broker then customers were rude and refused to work with you, if stock market was down or having issues due to current events in the world call times were long and people would be screaming the second they came on. Mostly it was the clients who didn't understand what IRAs or 401ks were that drained and pushed me out.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

2.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid work schedule Benefits are alright

Cons

Leadership is unqualified Micro managing to the max Stats to track your every second Pushy tactics The customer comes last. You are a number to them Turnover like crazy. You are tenured if you have been there a year Its a call center Below industry pay as well

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