Changing for the worse. - Flagship Assigned Representative Vanguard Employee Review

1.0
Oct 21, 2015
Recommend
CEO approval
Business Outlook

Pros

Good place to get licenses and experience, I would suggest to get in and get out as soon as possible. It's a fantastic company...for the clients. And maybe for the employees who have gone through the Vanguard Accelerated Development Program. A program that hires soon-to-be college grads and puts them on the fast track.

Cons

Recent changes have shown just how little Vanguard cares about their employees. Flexibility that was once a highlight of working for this company and was an attractive part of the Assigned Representative role for HNW clients is now gone. Not only is it impossible to get time off (even though you have the PTO hours to use) now bonuses are being taken away and everyone is being knocked down to a lowly hourly employee. Vanguard is extremely concerned with client NFS survey scores, yet they refuse to compensate the client facing, relationship managing crew they way they should be treated/compensated. For a company who has always paid less than competitors, now they really have nothing left to keep people here. It is moving in the direction of the Walmart of finance even more than before. Cheap labor, cheap client experience.

Explore other reviews about Vanguard

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

Middle management can focus too much on politics vs. improvements

3.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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