So sad but happy to be gone - Anonymous employee Vanguard Employee Review

1.0
Dec 17, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are good, but my former colleagues are worried they will be cut as part of massive cutbacks.

Cons

I just couldn't stand the relentless pressure to sell their managed investment account (PAS). Despite what the clients are told, crew is directly or indirectly paid based on PAS leads or conversions. It no longer is what is best for the client. Despite record cash flow, I understand that bonus pay, overtime, raises are being reduced or eliminated. The company claims it needs PAS revenue to survive. Gross mismanagement, large cost overruns on major initiatives have turned a once brilliant company into a place where crew hate to work.

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Cons

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Pros

Awesome coworkers for young professionals. Paid licensing for a few months.

Cons

Micromanagement is out of control. Incompetent team leaders who are obsessed with power and metrics. Back to back calls, limited support, and nearly impossible effective communication between departments. Zero time to cultivate culture because you are taking calls every second of the day except for 30min/1hr lunch and two 15 minute breaks. You’re locked into your role for over a year (apprenticeship for around 60 days, then a year after promotion to associate) and your team leaders will not approve internal applications unless you are “eligible”.

4
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