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      Vanguard

      Engaged Employer

      Vanguard reviews

      Inbound call center , no autonomy, low pay - Ultra-High Net Worth Client Associate Vanguard Employee Review

      2.0
      Aug 15, 2025
      Ultra-high net worth client associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits Good HR system Good PTO Gets you licensed Most direct team leaders are awesome. The further removed from the phones, the further out of touch.

      Cons

      Micromanaging No autonomy Underpayed compared to industry. Biggest problem is if you’re a high performer they want to keep you where you are. Multiple people that would get successful or distinct would lose out on roles unless they choose another phone role. Bad employees however? Constantly would fail upwards.

      Explore other reviews about Vanguard

      5.0
      Jul 8, 2026
      Data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing, good culture mostly

      Cons

      Middle management can focus too much on politics vs. improvements

      2.0
      Jul 8, 2026
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote opportunity which is great Getting to learn the industry

      Cons

      Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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