Intellectual Property Agreement Bait and Switch - Customer Service Representative Vanguard Employee Review

1.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits and career / salary potential

Cons

Please read the intellectual property agreement very carefully. If signed, the agreement I was given basically would have given Vanguard perpetual rights to any current or future invention / innovation I discovered if Vanguard ever so happened to pursue a similar business venture beyond the scope of financial services. "Take your time. Think a alot. Think of everything you've got. For you will still be here tomorrow, but your dreams may not!" - Cat Stevens

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, good culture mostly

Cons

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2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote opportunity which is great Getting to learn the industry

Cons

Micromanage Training was not effective Heavy call volume Constantly changing lunch no consistency on any given week After training support is poor (a link is the answer to your question) Team leaders who also dont know how to resolve an issue.

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