Pros
Remote work and flexible hours. I was encouraged to use up my paid time off which was a nice change from many work environments.
Cons
It pains me to say this, but working for VT has been a downhill slope for months now. By the end I was doing the work of three separate departments. In truth call volume was manageable, but the added responsibilities left us all very stretched thin. Finally, this last week they laid our entire team off, as well as many other teams. This was after we spent the previous 2 weeks training the "new hires" (unknown to us at the time, but suspected by some, our replacements) These new hires are international, and while we were getting paid around 19 an hour, these new hires would be doing the work of multiple teams for a whopping 8 dollars an hour. This is no longer the company I've grown to love over the years I put in, and can no longer recommend working here to anybody.