Shady Business - Customer Care & Technical Support Specialist Varsity Tutors Employee Review

1.0
Nov 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home is plus

Cons

This company is super shady. At one point during my employment, the laws changed for contractors in California and the company decided to stop using tutors from California. They didn't tell the tutors that they were being "phased out". As technical support, we were not allowed to tell the tutors either. They would call and question why they were not getting clients anymore and we had to lie to them. They make you sign a likeness rights form that states that they own your image/voice/name indefinitely. During covid, the company was strategically poised to offer in-home tutoring as a service... yet panic fired about 20% of the company. My team saw a staff reduction of 50%. We had 8 people trying to run support for all sessions after that. It was hell. Sometime after that, and after my own emplyment, another former employee told me that they outsourced a lot of work to south America after another mass firing. This company has few ethical principles and I have seen them leverage their legal team to worm their way out of situations. Do not work here if you value stability or the moral compass of your workplace.

Explore other reviews about Varsity Tutors

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility good pay ability to work when I want

Cons

AI issues with automatic invoicing

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

The teaching platform is excellent and user-friendly. The virtual classroom includes useful features such as an interactive whiteboard, which makes online teaching effective and engaging. Experienced instructors also have considerable freedom to design their own lessons and adapt materials to students' needs, allowing for high-quality instruction. Payment is processed twice a week, and instructors can easily track their earnings through the platform, which provides transparency and convenience.

Cons

Student cancellations can be challenging, especially when they occur only minutes before class. Some sessions are repeatedly rescheduled and later canceled again, making it difficult to predict income. Policies and procedures may change frequently, requiring instructors to adapt regularly to new guidelines. Work availability can fluctuate significantly. Instructors may have many students during one period and very few later on, particularly when students complete exams or finish their school year. Overall, this can be a good opportunity for supplemental income and flexible teaching experience, but it may not be ideal as a sole or highly predictable source of income.

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