Pros
Great co workers exist and you all suffer together
Cons
Toxic work environment. Zero chance of growth, poor pay, training is non existent(they have people who have worked there for 3 months training new people…..) Job security is good but only if you’re content with daily abuse and operating in mediocrity. It got so bad that more than 25 percent of their staff departed in 4 months. Covid is rapid they literally don’t enforce any of the rules THEY provided to protect employees. It’s consistently gone downhill for the 3 years I was present. Would strongly advise staying away. No money is worth seeing your co workers degraded. Management is clueless. They don’t understand the changes in the business and refuse to grow. They consistently use dated concepts. When they share that profits are increasing, it’s more so from the installation side. Hold times in customer service and tech support can be for hours, customer service consist of poorly paid and trained employees who can’t help the customer due to lack of knowledge and honestly a lack of desire. Managers literally do nothing. It got worst year after year. When 8 members of your team of 11 has less than a year experience, that lets you know there’s a problem.
