Underpaid for the work they expect - Customer Service Specialist Venmo Employee Review

3.0
Oct 6, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Lots of inclusion.

Cons

Underpaid for the work they expect from us. Working in 7 different systems simultaneously and with banking and technical info yet they pay you 17.50 and hr and no raises for extended amounts of time if at all. They want you to perform to a high standard bit they won't pay equally to the standard that they expect. Everything is based off a script that sounds terrible and customers get instantly upset when there is nothing agents can do to do the right thing for the user which means you are feeling like crap with the inability to actually help the user.

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5.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great corporate benefits! Sabbatical, etc

Cons

Lean team, but great place to work

4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent work life balance. Product used by many

Cons

Things are slow, leadership can develop thing top-down without great direction

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