Pros
Friendly atmosphere with management, very approachable Allow employees the freedom to resolve issues as best they can on their own, not micromanaged Easy to get assistance from management or peers as needed for difficult issues Have company lunches and dinners on occasion to help everyone get to know one another and as employee appreciation Enjoy helping out the elderly, very satisfying emotional job, sleep well at night Enjoy working as a team where everyone is there to support and help you with any problems or questions Get rewarded for hard work if you make your metrics, you do get bonus money Can work from home if the weather isn't good or if you earn work from home incentives
Cons
Not a state or government job don't get all of the non-traditional holidays off, but do get 3 floating holidays to use as you see fit Health/dental insurance isn't as good as government health insurance, few jobs are No sick days, just PTO days to use, if your sick Expected to work even if there is bad weather such as a blizzard from home